Processing Time:Orders placed during the business week (Monday–Friday) typically take 1–3 business days to process before shipping. Processing times are based on business days and do not include weekends or holidays. Orders placed after 2:30 PM EST o

<h3 id="isPasted">We do our best to get your order out as quickly as possible, but please note the following guidelines:</h3><p data-start="103" data-end="434" id="isPasted"><strong data-start="103" data-end="123">Processing Time:</strong><br data-start="123" data-end="126">Orders placed during the business week (Monday&#x2013;Friday) typically take 1&#x2013;3 business days to process before shipping. Processing times are based on business days and do not include weekends or holidays. Orders placed after 2:30 PM EST on Friday or over the weekend will begin processing the following Monday.</p><p data-start="436" data-end="708"><strong data-start="436" data-end="457">Holiday Schedule:</strong><br data-start="457" data-end="460">Shipments occur during our business hours, Monday&#x2013;Friday, except on the following holidays: New Year&#x2019;s Eve, New Year&#x2019;s Day, Juneteenth, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.</p><p><strong>Shipping Methods:</strong><br>Expedited shipping options like <strong>USPS Priority Mail, UPS 2nd Day Air, 3 Day Air, and Next Day Air</strong> do <strong>not guarantee same-day shipment.</strong><br>We appreciate your patience, especially during high-demand periods when delays may occur.</p><p><strong>Shipping Origin &amp; Delivery Area:</strong><br>All orders ship from <strong>Stamford, Connecticut (06907).</strong><br>Transit times vary based on your location.<br>We <strong>only ship within the United States.</strong></p><p>For questions about your order or shipping method, please contact us at <a href="mailto:support@lowa.net" class="fr-green fr-strong">support@lowa.net</a>.</p><p><br></p>

Shipping Information

To help protect your orders, we encourage you to:. Use package tracking to monitor your delivery status. Arrange deliveries to a secure location, such as your workplace or a trusted neighbor. Consider installing security devices like video doorbells

<h3 id="isPasted">Please be aware that LOWA is not liable for packages stolen after delivery.</h3><p>To help protect your orders, we encourage you to:</p><ul><li><p>Use <strong>package tracking</strong> to monitor your delivery status</p></li><li><p>Arrange deliveries to a <strong>secure location</strong>, such as your workplace or a trusted neighbor</p></li><li><p>Consider installing <strong>security devices</strong> like video doorbells or cameras</p></li></ul><p>While we do our best to ensure a smooth delivery, theft after delivery is unfortunately beyond our control. We appreciate your understanding and cooperation.</p><p>If you have any questions or concerns, please contact us at <a href="mailto:support@lowa.net" class="fr-green">support@lowa.net</a>.</p>

What Should I Do If My Package Is Stolen?

Tip: Double-check your address at checkout and allow extra transit time for P.O. Box or APO/FPO shipments to avoid delays. If you need further assistance, please contact us at support@lowa.net.

<h3 data-start="68" data-end="128" id="isPasted"><strong>Shipping to a P.O. Box or APO/FPO address has a few important things to know:</strong></h3><ul><li>All shipments are sent via USPS.</li><li>Expedited shipping (UPS 2nd Day or Next Day Air) is not available.</li><li>Return/exchange labels from PO Boxes are UPS-only and work only within the contiguous 48 U.S. states.</li><li>If you need to return or exchange an item from outside the contiguous 48 states, you will be responsible for the cost of the return shipping label.</li></ul><p>Tip: Double-check your address at checkout and allow extra transit time for P.O. Box or APO/FPO shipments to avoid delays.</p><p>If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" class="fr-green fr-strong">support@lowa.net</a>.</p>

Shipping & Returns to P.O. Boxes and APO/FPO Addresses

All orders ship from Stamford, Connecticut. If you need further assistance, please contact us at support@lowa.net.

<h3 id="yes-we-can-ship-to-po-boxes-but-only-through-usps-ups-does-not-deliver-to-po-boxes-so-we-recommend-providing-a-street-address-whenever-possible-and-ship-via-ups">Yes, we can ship to P.O. Boxes, but only through USPS. UPS does not deliver to P.O. Boxes, so we recommend providing a street address whenever possible and ship via UPS.&#xA0;</h3><h4 id="isPasted"><strong>If you must use a P.O. Box, your order will ship via USPS (U.S. Postal Service). However, please note:</strong></h4><ul><li>Express shipping is not available for P.O. Boxes</li><li>We cannot be held responsible for delivery issues via USPS</li></ul><p><em>All orders ship from Stamford, Connecticut.</em></p><p>If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</p><h4 id="isPasted"><br></h4>

Can You Ship to a P.O. Box?

LOWA and UPS have partnered to offset the carbon dioxide (CO₂) emissions generated during the transportation of your order. Through this initiative, we help support environmental projects that reduce or remove carbon from the atmosphere. To learn mor

<h3 id="isPasted">We&#x2019;re proud to offer carbon neutral shipping on all UPS deliveries.</h3><p><strong>LOWA and UPS have partnered</strong> to offset the carbon dioxide (CO&#x2082;) emissions generated during the transportation of your order. Through this initiative, we help support environmental projects that reduce or remove carbon from the atmosphere.</p><p>To learn more about UPS&#x2019;s carbon offset program, <a href="https://www.lowaboots.com/pages/carbon-neutral-shipping" class="fr-green">click here</a>.</p><p>Every small step counts &#x2014; thank you for supporting more sustainable shipping.</p><p>If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</p><p><br></p>

Carbon Neutral Shipping

If an item in your cart cannot be shipped to your state due to PFAS regulations, you will see a notification at checkout. We are actively monitoring legislation and working with our partners to ensure compliance with all applicable state laws.

<h3 data-start="207" data-end="257" id="isPasted">Some states have introduced laws that restrict the sale or shipment of products containing PFAS (Per- and Polyfluoroalkyl Substances), a class of chemicals sometimes used in water- or stain-resistant materials. As a result, certain products may be unavailable for purchase or shipment to the following states:</h3><h4 id="restricted-states-subject-to-change"><strong>Restricted States (subject to change):</strong></h4><ul><li>California</li><li>New York</li><li>Minnesota</li></ul><p>If an item in your cart cannot be shipped to your state due to PFAS regulations, you will see a notification at checkout.</p><p>We are actively monitoring legislation and working with our partners to ensure compliance with all applicable state laws.</p><h4 id="if-you-need-further-assistance-please-contact-us-at-supportlowanet">If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</h4>

Shipping & Delivery

Shipping Information

What Should I Do If My Package Is Stolen?

Shipping & Returns to P.O. Boxes and APO/FPO Addresses

Can You Ship to a P.O. Box?

Carbon Neutral Shipping

PFAS Shipping Restrictions