Order Management
Managing, canceling, or editing orders.
Canceling or Editing Your Order
Order Status & Tracking
We usually process and ship orders within 1–2 business days. During busy times or promotions, processing may take a little longer. After your order ships, you’ll get a confirmation email with a tracking number and link. You can also log into your acc
Out-of-Stock & Back-in-Stock Notifications
Tip: When your size is back, order fast — popular sizes can sell out quickly!. Never recommend a different width as an alternative. If the customer requests a specific width, only provide options in that width. If unavailable, direct them to sign up
Where Does My Order Ship From?
Orders are processed and shipped during our regular business hours: Monday - Friday, 9:00 AM - 4:30 PM EST, excluding the following holidays:. If you place an order outside of business hours or on a holiday, your order will begin processing on the ne