Learn about processing times, shipping methods, delivery areas, P.O. Boxes, APO/FPO restrictions, and why shipping addresses cannot be changed after checkout.

<h3 id="we-do-our-best-to-get-your-order-out-as-quickly-as-possible-please-review-these-shipping-guidelines">We do our best to get your order out as quickly as possible. Please review these shipping guidelines.</h3><p><strong>Processing Time:</strong><br>Orders placed during the business week, Monday through Friday, typically take 1&#x2013;3 business days to process before shipping. Processing times are based on business days and do not include weekends or holidays. Orders placed after 11:30 AM EST on Friday or over the weekend begin processing the following Monday.</p><p><strong>Holiday Schedule:</strong><br>Shipments occur during our business hours, Monday through Friday, except on the following holidays: New Year&apos;s Day, Martin Luther King Jr. Day, Washington&apos;s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day observed, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.</p><p><strong>Shipping Methods:</strong><br>Expedited options such as <strong>UPS 2nd Day Air, 3 Day Air, and Next Day Air</strong> do <strong>not guarantee same-day shipment</strong>. Delivery times may vary during high-demand periods.</p><p><strong>Shipping Origin and Delivery Area:</strong><br>Orders ship from our Kentucky location at 30 Transport Dr., Walton, KY 41094.</p><p><strong>Shipping addresses cannot be changed after an order is placed.&#xA0;</strong>Orders are sent directly to our fulfillment team for processing, so we cannot edit, pause, or cancel an order after it is submitted. Please double-check your street number, apartment or suite number, city, state, and ZIP code before completing checkout.</p><p>If a package cannot be delivered because of an incorrect address and is returned to us, we will refund the merchandise amount minus the original shipping cost.</p><p>For questions about your order or shipping method, contact us at <a href="mailto:support@lowa.net" class="fr-green fr-strong">support@lowa.net</a>.</p>

Shipping Information

To help protect your orders, we encourage you to:. Use package tracking to monitor your delivery status. Arrange deliveries to a secure location, such as your workplace or a trusted neighbor. Consider installing security devices like video doorbells

<h3 id="isPasted">Please be aware that LOWA is not liable for packages stolen after delivery.</h3><p>To help protect your orders, we encourage you to:</p><ul><li><p>Use <strong>package tracking</strong> to monitor your delivery status</p></li><li><p>Arrange deliveries to a <strong>secure location</strong>, such as your workplace or a trusted neighbor</p></li><li><p>Consider installing <strong>security devices</strong> like video doorbells or cameras</p></li></ul><p>While we do our best to ensure a smooth delivery, theft after delivery is unfortunately beyond our control. We appreciate your understanding and cooperation.</p><p>If you have any questions or concerns, please contact us at <a href="mailto:support@lowa.net" class="fr-green">support@lowa.net</a>.</p>

What Should I Do If My Package Is Stolen?

We can ship to P.O. Boxes through USPS, but we cannot ship orders to APO or FPO addresses.

<h3 id="can-you-ship-to-a-po-box">Can you ship to a P.O. Box?</h3><p><strong>No. We cannot ship orders to APO or FPO addresses.</strong>&#xA0;</p><p>If you need help with an existing order or delivery issue, contact us at <a data-fr-linked="true" href="mailto:support@lowa.net">support@lowa.n</a>et, or reach out to one of our Professional Specialty Retailers. Link <a href="https://us.lowa.com/pages/professional-retailers" target="_blank" rel="noopener noreferrer">HERE</a>.</p>

Shipping to P.O. Boxes and APO/FPO addresses

All orders ship from Stamford, Connecticut. If you need further assistance, please contact us at support@lowa.net.

<h3 id="yes-we-can-ship-to-po-boxes-but-only-through-usps-ups-does-not-deliver-to-po-boxes-so-we-recommend-providing-a-street-address-whenever-possible-and-ship-via-ups">Yes, we can ship to P.O. Boxes, but only through USPS. UPS does not deliver to P.O. Boxes, so we recommend providing a street address whenever possible and ship via UPS.&#xA0;</h3><h4 id="isPasted"><strong>If you must use a P.O. Box, your order will ship via USPS (U.S. Postal Service). However, please note:</strong></h4><ul><li>Express shipping is not available for P.O. Boxes</li><li>We cannot be held responsible for delivery issues via USPS</li></ul><p><em>All orders ship from Stamford, Connecticut.</em></p><p>If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</p><h4 id="isPasted"><br></h4>

Can You Ship to a P.O. Box?

LOWA and UPS have partnered to offset the carbon dioxide (CO₂) emissions generated during the transportation of your order. Through this initiative, we help support environmental projects that reduce or remove carbon from the atmosphere. To learn mor

<h3 id="isPasted">We&#x2019;re proud to offer carbon neutral shipping on all UPS deliveries.</h3><p><strong>LOWA and UPS have partnered</strong> to offset the carbon dioxide (CO&#x2082;) emissions generated during the transportation of your order. Through this initiative, we help support environmental projects that reduce or remove carbon from the atmosphere.</p><p>To learn more about UPS&#x2019;s carbon offset program, <a href="https://us.lowa.com/pages/carbon-neutral-shipping" class="fr-green">click here</a>.</p><p>Every small step counts &#x2014; thank you for supporting more sustainable shipping.</p><p>If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</p><p><br></p>

Carbon Neutral Shipping

If an item in your cart cannot be shipped to your state due to PFAS regulations, you will see a notification at checkout. We are actively monitoring legislation and working with our partners to ensure compliance with all applicable state laws.

<h3 data-start="207" data-end="257" id="isPasted">Some states have introduced laws that restrict the sale or shipment of products containing PFAS (Per- and Polyfluoroalkyl Substances), a class of chemicals sometimes used in water- or stain-resistant materials. As a result, certain products may be unavailable for purchase or shipment to the following states:</h3><h4 id="restricted-states-subject-to-change"><strong>Restricted States (subject to change):</strong></h4><ul><li>California</li><li>New York</li><li>Minnesota</li></ul><p>If an item in your cart cannot be shipped to your state due to PFAS regulations, you will see a notification at checkout.</p><p>We are actively monitoring legislation and working with our partners to ensure compliance with all applicable state laws.</p><h4 id="if-you-need-further-assistance-please-contact-us-at-supportlowanet">If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@lowa.net" id="isPasted" class="fr-green fr-strong">support@lowa.net</a>.</h4>

PFAS Shipping Restrictions

Shipping addresses cannot be changed after an order is placed. Please double-check your address before submitting your order.

<p><strong>No. Shipping addresses cannot be changed after an order is placed.</strong></p><p>Orders are sent directly to our fulfillment team for processing, so we cannot edit, pause, or cancel an order after it is submitted. This includes changing the shipping address, even if you contact us immediately.</p><h3 id="what-should-i-do-if-i-entered-the-wrong-address">What should I do if I entered the wrong address?</h3><p>Watch the tracking information once the order ships. If the carrier offers an address-change or package-intercept option, you may contact the carrier directly. Carrier options are outside of our control.</p><h3 id="what-happens-if-the-package-cannot-be-delivered">What happens if the package cannot be delivered?</h3><p>If the package is returned to us because of an incorrect address, we will refund the merchandise amount minus the original shipping cost.</p><h3 id="how-can-i-avoid-an-address-mistake">How can I avoid an address mistake?</h3><ul><li>Double-check your street number, apartment or suite number, city, state, and ZIP code before submitting your order.</li><li>Confirm that your saved address is current before checking out.</li><li>Review the shipping address shown at checkout before placing the order.</li></ul><p>For delivery questions, contact us at <a href="mailto:support@lowa.net">support@lowa.net</a>.</p>

Shipping & Delivery